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  • Home > Delivery & Terms
  • First Order: Your first order with us must be a minimum of £30 including VAT.
     
  • Delivery: Your goods will be dispatched within the next working day of purchase. For European orders delivery time is usually between 2-3 working days. See examples of shipping information below. All goods are checked before being dispatched.
     
  • Shipping Date: With some items when we have the stock in our Delhi warehouse we add to our website and clearly display in the description, the date it will be shipped from the UK. In some rare cases the shipment is delayed. Please be clear to read all product descriptions in full before purchasing items to avoid confusion on expected date of delivery.
  • on orders that inc items that are in stock here in the UK  the full order will be sent together please call us if you need more info  
     
  • VAT - Customers outside the UK: For customers who are ordering from outside the UK it is important that you enter your VAT number so you are not charged VAT on your order. This situation may change if the UK leaves the EU.
     
  • Pre / Bulk Orders: Due to large orders and high demand of certain products some of our stock can go quickly. If there is anything you require that is out of stock please contact us with your order and we can arrange for it to be included in our next shipment from our Delhi warehouse. We offer discounts on larger orders For bulk and large orders please contact us for more information and one of our team will be happy to assist you with any queries you may have.
     
  • Out of stock items: We do our best to keep the web site up-to-date with stock levels but sometimes we have orders that clash and the stock level will not be correct for short periods of time. If this happens we will always email you and you can add an item or make a back order. When we have new items arriving they will be placed into coming soon and then in new arrivals when they come.
     
  • Returns & Credit: The report of faulty goods should be made within 14 days from the date of purchase. if the goods are returned and no fault is found there is a chagre for re stocking  No goods will be exchanged or credited after 14 days. We do not offer refunds or credit for incorrect purchases therefore please do ask questions prior to purchase. If a credit note has been issued, the credit must be used within 90 days of the credit being raised.
  • We reserve the right to refuse orders if we are misled as to your company, address or contact details.
     
  • We will try to match items as near to the photograph as possible although some items do arrive slightly different. Some of our products are supplied in mixed colours and with different patterns, please read the product description clearly. Should we not have the colour / pattern option chosen an alternative colour / pattern option will be sent unless otherwise stated in the notes section of your order.
     
  • We not only aim to keep our cost low but also our carbon footprint low by re-using and recycling all packing materials where possible, which is reflected in our price structure therefore we do not use any fancy packaging. Each item is placed in a re-used packaging and coded.
     
  • We are more than happy to reserve stock for you - sometimes we will require a deposit/full payment depending on the items. If you have made full payment we are more than happy to keep your goods here untill your order is complete. Goods that are not paid for you have 3 working days to complete payment before the stock is relisted on the website.
     
  • We do not sell or trade your personal information to any third party.
     
  • Orders under £100 before VAT are subject to courier charges: Orders under £100 excl. VAT are subject to courier charges - see below. UK Mainland Order placed before 10 am should be processed for despatch that day. We aim to deliver within 24-48 hrs, Mon-Fri only. Not including bank holidays. Over £100.00 are free. We can offer a Saturday delivery but costs £10.00 extra to the order total, this applies to UK mainland only.
     

The cost of delivery within the UK mainland only.

Delivery Service

Price (ex vat)

Orders under £100.00

Next day

£7.50

Over £100.00

Next day

FREE 

 

Examples of the cost for delivery outside of the UK Mainland.

Delivery Service

Price (ex vat)

Boxes Weight

France

2/3 Days

£15.00

1 Box 30kg

Denmark

2/3 Days

£18.00

1 Box 30kg
Romania 4/6 Days £32.00 1 Box

30kg

Southern Ireland 1/2 Days £18.00 1 Box 30kg
Isle of Wight, Isle of Man, Northern Ireland, Scottish Highlands & Islands 1/2 Days £18.00 1 Box

30kg

*Please note the above price guide is just an example of the shipping costs, exact shipping costs will be calculated at checkout depending on weight and location.

Payment information:
please contact us by phone or e mail for our bank account details for customers who prefer direct payments. 

Contact us:
Our goal is to provide high-quality products at an affordable price and great customer service to our valued customers. If you have any questions about your order or any of our products, please email us at: sales@theindianconnection.co.uk or call our office on +44 (0) 1752 698 100

 

 

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